Booking: a 50% deposit is required. The 50% is held (authorization), not charged, until we confirm your vessel availability. If it is not available and you do not accept an equivalent option, the hold is released at no cost.
Service terms and conditions
1. Refunds
1.1 No refunds are issued under any circumstance or within any timeframe. The deposit is never refundable.
1.2 Although the deposit is non-refundable, the experience can always be rescheduled under the established conditions or in exceptional cases.
1.3 If bad weather prevents safe navigation, rescheduling is allowed at no additional cost.
2. Date or holder changes
2.1 Must be requested at least 15 days in advance, subject to availability and current policies.
3. Deposit and payment
3.1 A 50% deposit is required to secure and confirm the date.
3.2 Remaining payment:
• By credit or debit card: must be completed at least 48 hours before the trip.
• In cash or by bank transfer: can be settled when boarding, before departure.
4. Liability for damages
4.1 Clients are responsible for any damage caused during use of the vessel or its accessories.
4.2 Crew instructions must be followed at all times.
5. Schedule and punctuality
5.1 There is a maximum tolerance of 15 minutes.
5.2 Arriving 30 minutes before departure is recommended.
6. Loss of personal belongings
6.1 Yatezzitos is not responsible for lost or misplaced items during the trip, or any other personal belongings.
Thank you for trusting Yatezzitos México.
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